Ever experience repairing your appliance from a certain technician and finding the same problem, or maybe you find a new one that has never been there before. The question remains to be seen, what should you do when appliance repair goes wrong? Would you let the appliance technician go his way and simply pay him off? Or you let him fix again to resolve the damage he has done, even worst the appliance broke itself permanently or malfunctions that no repair can fix.
First and foremost, calm down and don’t get yourself furious and be angry about the situation. Think reasonably. If you are repairing with the professionals, ask yourself if the technician has done reasonably as what is based on the repair contract or what the work order says. If the repair was not a success and the technician has done all logical and technical solutions that even called up its company office for consultancy, you may not be legally entitled to your customer rights.
If you are repairing with local technicians or ‘the jack of all trades guy next door’, chances of assuring your customer rights be legally binding is none. Non-professional technicians or persons with no professional documents to show their expertise or no certified legal business credentials, are high-risk and dangerous to have dealings with. Hiring them may able to save you some bucks but risky business.
Research the Web.
Beforehand, calling the technician when your appliance goes awry, contact the product manufacturer. Probably the issue is a common one and the company has a fix solution, maybe you are fortunate enough it will cost you nothing.
Another is researching more deeply by using search engines on the web like Google.com, the web’s most popular search engine for the issues at hand. Be knowledgeable about the appliance problem. Use keywords like the type of product and short description of the appliance problem. For example, you might type: “washing machine working but not warming up”. There might be typical solutions for some common problems, in which there no need for calling the technicians.
Here are possible expectations:
Expectation No. 1: Directly Complain
Upon knowing what the technician has done, even if you notice the technician is incompetent that still needs more training, stay calm and try to be nice. Speaking nicely to the technician can sometimes help the technician find other means, the technician would do anything beyond what is necessary, and value you as a ‘keeper client’.
Expectation No. 2: Negligence
If you believe the technician was dishonest. You might use the so-called ‘expectation damages’, damages recoverable to correctly put the things the way should have been done. Likewise, written guarantee documents, where the repair should have fixed the problem. Another is so-called incidental damages, damages to pay up to the client (you) due to negligence of the party (technician’s company) for breach of contract.
Expectation No. 3: Fraud
Next, if you discover was fraud or swindling. Spotting swindlers from the start is hard to know, but if ever you caught one most likely you may be able to collect double damages, as well as legal fees.
Hopefully, you won’t get to the point where courts are involved.
Expectation No. 4: Acted Reasonably
If the technician has acted professionally with honesty, you can suggest an open company negotiation for a fair bargain. For example, they might accept to charge a wholesale cost for the extra parts and/or forgo another diagnostic fee or labor charge.
Expectation No. 5: Second Opinion
If the first company refuse to listen with reason, have a second opinion with another repair company. By then if they do repair the problem, keep the work order, replaced parts, and the receipt for evidence legalities to prove the damages against the first company.
Expectation No. 6: Third Party
If are you are still unsatisfied and discontented for having no justice, you may seek the assistance of third parties such as Better Business Bureau. The Better Business Bureau, or BBB, is a non-profit corporation that uses an Accredited Businesses system to assign rankings to businesses, charities and non-profit organizations. Local BBB’s can let consumers file complaints against accredited and non-accredited businesses.
Expectation No. 7: Legal Action
As a last resort, see them in court. Court hearings are headaches to many, but sometimes that is the only way to resolve the problem. Check out www.nolo.com for free legal information and about the small-claims court.
To avoid all the hassles and stress-related problems caused by a simple appliance repair, better call the professionals and certified appliance company in Florida, who can deliver quality service and guaranteed customer satisfaction.
Appliance Doctor Inc., your reliable and efficient appliance repair, for 23 years has been serving the residents of Fort Myers, Naples, Cape Coral, Marco Island, Bonita, and Estero FL.
We have several services like range and oven repair, refrigerator repair, freezer and ice maker repair, washer and dryer repair, dishwasher repair services, microwave repair, and garbage disposal repair.
For all your appliance repair needs, contact us at 239-992-0505 (Estero/Bonita Springs), 239-936-0111 (Fort Myers), 239-540-9500 (Cape Coral), 239-434-7546 (Naples) 239-642-0505 (Marco Island) and 239-732-0111 (East Naples).